As true as that is, it's pretty successful when you can give it a good term like "P0480". It's miserable on "why is my idle flaky". Human search algorithms work better for that, and I have a page of URLs to answer the most common questions.... the search button stinks.
Hehe. Just DON'T come right out and say (as somebody manages to do every month or so) ... "I'm in too much of a hurry to search, so please spoon-feed me the answer." or "I'm too LAZY to search....."It's better to ask and have someone link you to an old informative post..